Lone workers may face many hazards during their working day, however many don’t have adequate training to deal with such hazards. Training is particularly important where there is limited supervision to control, guide and help in situations of uncertainty.Training may be critical to avoid panic reactions in unusual situations. Lone workers need to be sufficiently experienced and understand the risks and precautions fully.
Employers should set the limits to what can and cannot be done while working alone. They should ensure employees are competent to deal with circumstances, which are new, unusual, or beyond the scope of training, for example how to handle aggression, or how to be more security aware. iSMTA has dedicated a lot of time in developing the first interactive lone worker training program combined with our partner Country Intelligence Platform (CiNPLAT) this course used in connection with the panic alarm systems and redefines Duty of Care of lone workers.